The purpose of a freight agent is to manage both incoming and outgoing shipments. This is done in a multimodal fashion. The freight agent determines the most expedient route, prepares any and all necessary documents including bills of lading and customs documentation and arranges for storage of cargo as required. A freight agent will also prepare any O, S & D (over, short and damages) documentation.
Freight agents require at a minimum a high school diploma. Most duties will be learned on the job as an individual works their way up the employment ladder. A freight agent is well served in knowing basic clerical skills as well as knowing how to use a computer proficiently.
Freight agents are more likely to work for a transportation company; however, there are freelance freight agents as well.
A freight agent will require an operating authority in order to operate legally.